ABSTRACT
The state of emergency declared in many countries due to the pandemic led universities to consider the incursion of technological tools to give continuity to the teaching and learning process;therefore it is significant to explore results regarding the application of augmented reality (AR) in education. The objective of the research is to generate knowledge from the systematic review of the literature framed in the context of virtual teaching in the midst of COVID-19. A bibliographic review was carried out under a mixed approach, exploratory and descriptive level. The findings showed that the application of AR in learning is not exclusive to any engineering specialty, but, on the contrary, it is versatile and adapts to various curricular contents;Also, the way in which augmented reality is applied is more focused on the use of mobile augmented reality (mobile AR) technology with markerless activation. In addition, it was identified that the factors that were analysed to demonstrate the contribution of AR were: the effectiveness of learning, the predisposition to use AR and the motivation generated by AR. With which it can be concluded that AR in this context has managed to position itself as a learning resource that goes beyond a tool linked to a virtual classroom, since it allows the student to transcend towards immersion in environments with high contextual fidelity. Future research should address which factors influence the improvement of mobile AR activation sensitivity, in different contexts. © Authors.
ABSTRACT
The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technological tools. During the development of the research, it was determined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health services and welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight improvement has been determined with the previous semester in which the adaptation of online services began, since dissatisfaction on the part of students decreased by 9.18%.